Політика повернення коштів

Last Updated: November 10, 2025

This Refund Policy outlines the terms and conditions for refunds related to services provided by Olena Pelahina ("Me").

Please note: This policy applies only to services rendered. All specific project details, including payment schedules and final deliverables, are governed by the separate, written Service Agreement or Contract.

 

1. General Principles for Service Refunds

 

Due to the nature of digital strategy, consulting, and creative services, which involve significant time and intellectual property investment from the outset, refunds are generally structured based on the project's completion stage.

No refunds will be issued for services that have been fully delivered and accepted by the client.

 

2. Refund Eligibility by Project Stage

 

Refunds are considered under the following circumstances, provided the request is made in writing to [Ваш рабочий email]:

 

A. Project Cancellation Before Commencement:

 

If the client cancels a project before the commencement date (i.e., before the Service Provider has dedicated any time to the scope of work, analysis, or creation), the client is eligible for a full refund of any advance payments made, minus any non-refundable deposits (if applicable).

 

B. Project Cancellation During the Initial Strategy Phase (e.g., Audits, Discovery, Research):

 

If the client cancels the project during the initial phase (e.g., competitive analysis, SEO audit, or content strategy outline):

• The client will be invoiced for all hours of work completed up to the date the cancellation notice was received, based on the Service Provider’s standard hourly rate or the prorated project fee.

• Any remaining advance payment after deducting the completed work will be refunded to the client.

• All work products created up to the cancellation date (e.g., preliminary reports, analysis) will remain the intellectual property of the Service Provider unless otherwise agreed upon in writing.

 

C. Project Cancellation During the Creative/Execution Phase (e.g., Design, Content Creation):

 

If the client cancels the project during the production or execution phase (e.g., while banners, creatives, or final copy are being developed):

• The client will be invoiced for the full amount of the phase or milestone currently in progress, regardless of completion status, as well as any prior completed milestones.

• No refund will be issued for work that is substantially complete or for milestones that have been officially approved by the client.

 

3. Non-Refundable Items

 

The following items are generally non-refundable:

• Non-Refundable Deposits: Any initial retainer or security deposit specified in the Service Agreement to secure the project timeline.

• Third-Party Costs: Costs incurred on the client's behalf for third-party services (e.g., stock photo licenses, domain purchases, advertising spend).

• Completed Milestones: Any project milestone that has been officially approved and invoiced.

 

4. How to Request a Refund

 

All refund requests must be submitted formally in writing to the Service Provider via email at infobyteshade@ptoton.me. The request must include:

1. Client Name and Project Name.

2. Date of Payment and Amount Paid.

3. Detailed reason for the refund request.

The Service Provider will review the request and respond within 14 business days.

 

5. Contact Information

 

If you have any questions or concerns regarding this Refund Policy, please contact us:

Email: infobyteshade@ptoton.me